Welcome

We’re thrilled to bring back the BigHand User Conference!

It’s been 3 years since our last gathering, and we can’t wait to show you how the BigHand family has grown. A lot has changed in that time with the exciting addition of new partners and products.

Join us to discover the latest market trends, how your peers are using BigHand technology, and what the BigHand product roadmap has in store. Find out how we have been making even bigger happen!

Sam Toulson, CEO, BigHand

Agenda

9:00am – 9:20am

Event Registration

9:30am – 11:00am

A Welcome and Update from BigHand
Keynote Speaker

11:00am – 11.35am

Networking Break

11.40am – 12.30pm

Breakout Sessions

Product Focus

Career enhancing, strategic and profitable work allocation with BigHand Resource Management

ROOM 1

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Presented by: Alex Trodd & Alex Tring

All firms have challenges resourcing matters. Whether it is the type of work, the quantity of work, the practice area or DEI, firms work allocation challenges are increasing. Add in hybrid working, lawyer retention/development and economic pressures – firms have to implement changes now. BigHand Resource Management is a solution that is helping firms address these challenges in real-time and providing the data to make long-term improvements. The session will look at the challenges and technology used to solve them.

In 50 minutes this session will cover:

How firms attitudes and approaches to work allocation has evolved
The main benefits of a more structured resource management approach
Demonstration of our technology: BigHand Resource Management
What’s coming next for BigHand RM

Client Insights

Evolution of document creation

ROOM 2

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Presented by: Tony Bleasdale
Speakers:
  • Martin Dentith, Systems Analyst – Information Technology, Simmons & Simmons
  • Carmel Farrell, IT Trainer, Dillon Eustace

The most tangible output from a law firm is its documents. They are core and centre to every client engagement but they are also time-consuming and easy to get wrong. Lawyers are not trained in document creation. The Microsoft suite is not built with law firms in mind. This session is focused on hearing from firms who have streamlined their document creation, simplifying drafting, formatting and even adding pre-approved content to all employees in your firm. They will discuss the benefits of better processes through technology and what they learnt along the way.

Product Focus

Financial Technology to drive your firms growth & keep your clients happy!

ROOM 3

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Presented by: Rob Stote

Time is money and cash is king! Firms focus on technology to better understand and improve their financial performance has never been more important. In response to this, BigHand has expanded our financial product suite, including the acquisition of Iridium Technology. In this session, we will give insight into the full financial productivity suite which ranges from Advanced Business Intelligence, Matter Pricing, Time Keeping, Pre-Bill, Budgeting and so much more. In addition, we will give a sneak peak of our product roadmap which is focused on how we support our 300 strong financial client base as they move to the cloud.

Training & Adoption

Top Tips for Maximising your BigHand Solution

ROOM 5

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Presented by: Mandy Taylor and Tom Baron

Having a great product is one thing but getting people to use any technology can often be a challenge. Managing change and enabling learning is critical to winning the hearts and minds to drive the overall success of adopting a solution. In this session we want to share some of the tools and strategies which have helped firms drive adoption and also discuss your success stories and challenges as well.

Join us as we discuss:

  • The customer journey
  • The changing learning landscape
  • Tips and tools to help drive successful outcomes

12.30pm – 1.30pm

Lunch Break

1.30pm – 2.20pm

Breakout Sessions

Client Insights

The evolution of support staff in a hybrid working competitive market

ROOM 1

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Presented by: Ben Jennings
Speakers:
  • Gaby Fischer, Chief Administrative Officer, Allen Matkins Leck Gamble Mallory & Natsis
  • Nicola Paffard, Head of Legal Support Services, Cripps
  • David Bennett, Director of IT, Birkett Long

Hybrid working, recruitment challenges and increasing costs are not limited to lawyers – support staff are experiencing unprecedented pressure too in addition to growing demand to drive greater efficiency at lower costs. This panel discussion will hear from three firms of different size and structure about the actions they have taken, the impact of these and what’s next for them (with a few ‘what-not-to-do’s’ along the way).

Product Focus

Win more business, save time and create compelling pitch documents with BigHand Pitching & Proposals

ROOM 2

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Presented by: David Jones & Matt Davis

In a world where winning and/or retaining business is critical to overall strategy and success, firms of any size cannot ignore the growing importance of creating winning pitches, proposals and tenders. Whether you have marketing & BD teams or not – clients are increasingly expecting well-presented, factually correct pitch documents. These are time-consuming and can negatively impact fee-earning time.  Join our BigHanders as they talk through how the BigHand Pitching & Proposals solution delivers this, providing  a single source of truth for all collateral and credentials significantly improving speed and consistency for pitching, proposals and tenders.

Product Focus

Using BigHand BI powered by Iridium to create lawyer friendly dashboards to help drive revenue

ROOM 3

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Presented by: Tom Hobart and Fraser Mayfield

Data is power and cash is king. These two elements are driving a growing number of firms to continue to evolve the focus from the billable hour to a culture of greater financial awareness. This session looks at what metrics to measure, who should have access and the value gained on a user, practice and firm level. You will also get to see this in real-time with a demo of BigHand Business Intelligence (powered by Iridium).

Engagement Workshop

Pricing in law firms: The ‘how’, the ‘who’ and the ‘what’s next’ Evolution of the Role
of the Pricing Director

ROOM 5

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Presented by: Stuart Dodds, Principal, Positive Pricing

All firms have a pricing strategy, but how that is formed, managed and delivered varies.

Some firms have pricing specialists, and some don’t. Regardless of the current status of your approach to pricing – the environment has changed which means so should your approach. This session will discuss these changes and what you need to deliver a successful pricing strategy – whether it’s new to you or part of an existing team.

2.30pm – 3.20pm

Breakout Sessions

Product Focus

The Future of legal support services and BigHand Workflow Management Technology

ROOM 1

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Presented by: Matt Davis & Eric Wangler

Rising support staff attrition rates, permanent hybrid working and increasing cost pressures are contributing to a seismic shift in the way legal support services are being delivered. If firms are to succeed, they need to invest in the right support structures and processes and need accurate data to inform those decisions. As law firm requirements have evolved, so have BigHand’s solutions. Join our BigHanders, as they talk through the latest and greatest of BigHand Workflow Management and provide a sneak peek of what to expect from the solution in 2023 and beyond.

 

CLIENT INSIGHTS

The present and future impact of effective resourcing within law firms, directly from those doing it

ROOM 2

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Presented by: Alex Tring
Speakers:
  • Sam Larkins, Head of Resource Management, Norton Rose Fulbright
  • James Holland, Senior Resource Manager, DLA Piper
  • Tybee Van Tienen, Resource & Project Manager, HFW

A customer panel session that will dig into how firms are utilising better work allocation processes and technology to support employee retention & development, hybrid working and matter profitability. The good, the lessons learned and what’s next!

 

Product Focus

Pricing for profit and better customer relationships is possible.. (with BigHand Matter Pricing)

ROOM 3

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Presented by: Matt Dobson & Jack Heron

Improving profitability is a top focus for all law firms. Understanding the cost of the matter alongside margins is critical to achieving this. Firms are recognising that they cannot rely on growing billable hours as the main way to drive profit. They need  to focus on budgeting and pricing processes to better manage and track profits against matters. In this session,  the BigHanders will cover the market pressures that are forcing this change, how firms are responding and how BigHand Matter Pricing works to support these changes.

Join us to learn:

  • Why you should care about accurate matter budgeting
  • Common challenges we hear from our law firm clients
  • How to get buy-in for a pricing technology project
  • An overview of BigHand Matter Budgeting

 

3.20pm – 3.45pm

Networking Break

3.50pm – 4.40pm

Breakout Sessions

Client Insights

The evolution of support staff in a hybrid working competitive market

ROOM 1

View Details
Presented by: Ben Jennings
Speakers:
  • Gaby Fischer, Chief Administrative Officer, Allen Matkins Leck Gamble Mallory & Natsis
  • Nicola Paffard, Head of Legal Support Services, Cripps
  • David Bennett, Director of IT, Birkett Long

Hybrid working, recruitment challenges and increasing costs are not limited to lawyers – support staff are experiencing unprecedented pressure too in addition to growing demand to drive greater efficiency at lower costs. This panel discussion will hear from three firms of different size and structure about the actions they have taken, the impact of these and what’s next for them (with a few ‘what-not-to-do’s’ along the way).

Client Insights

Automating the Value to Cash Cycle​

ROOM 2

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Presented by: Fraser Mayfield
Speakers:
  • Kris Barker, Senior Pricing & Commercial Manager, Womble Bond Dickinson
  • Alice Wynne Edwards, Senior Business Analyst, RPC
  • David Walsh, Head of Consultancy and Projects Head of Consultancy and Projects, Arthur Cox

The value to cash cycle is the lifeblood of a firm. Getting the people, process and tech right can mean a significant upside in operational efficiency and profitability. Key areas of improvement can be getting the price of a matter correct, ensuring the billing process is timely and streamlined, lastly the proper use of metrics to measure the entire performance of the firm. Join us as we moderate a panel discussion on leveraging technology to improve the pricing, prebilling and reporting at your firm.  Gain insight into the how other firms have established improvements in efficiency, and increase profitability, as well as hear how to avoid potential pitfalls of wrapping technology around these key processes.

 

Product Focus

Bring consistency and control to your document processes with BigHand Document Creation.​​

ROOM 3

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Presented by: Maria Clancy & Matt Davis

Documents are the final product that firms deliver to clients; their quality is critical to client satisfaction. But producing documents is complex – MS Word is not built for legal, consistency is reliant on users and populating and repurposing content between documents can add huge risks if not managed correctly. In this session we discuss these challenges and how our BigHand Document Creation solution  simplifies documents across MS Word, PPT and Excel, streamlining your full document creation process, easily.

 

4.40pm – 6.30pm

Drinks Reception

Guide to breakout sessions

Product Focus

Our product experts will be addressing your day-to-day challenges and how our technology provides a solution. Find out about the latest features and what they help your firm to achieve.

Client Insights

Hear first-hand how law firms are using BigHand technology to optimise their business operations and profitability. Gain unparalleled insight into the challenges, objectives, and results of their projects.

Engagement Workshop

These are our interactive sessions. Focused on the latest market trends and challenges, this part of the agenda, allows you to have open discussion with your peers in an intimate group.

Voice

Looking to switch Digital Dictation providers? Find out why hundreds of law firms across the globe have successfully moved onto our platform for enhanced productivity benefits.

Training & Adoption

Spend some time with our product experts as they take you through top tips and tricks to get the most out of your BigHand solutions, including increasing user adoption and maximising your solution for your firm.

Speakers

Keynote Speaker

David Meade

David is a first-class honours graduate from Ulster University’s School of International Business.

His work as a lecturer and award-winning researcher in business and strategy with one of Irelands leading Universities has built his reputation as one of Europe’s most sought after organisational facilitators. David’s personal interests have always focused on aspects of popular psychology, consumer behaviour, and choice. By combining his professional background with his personal passions and his love of the performance of mentalism, David has become a sought-after speaker with a reputation for an innovative style that forces audiences to think critically about the challenges around them.

Having caught the bug for mind-reading and mentalism as a teenager, David has been honing his act for nearly 20 years. He has combined a childhood interest with his academic interests to create the remarkable set of skills that he is famous for today. Drawing inspiration from many sources and day to day observations, David’s act is always developing and progressing, and he is always learning. David says “In my line of work you have to keep an open mind, so I’m always open to new lessons, new experiences and new technology. It’s the only way you can keep up to date and stop your work getting stale.”

Client Speakers

Alice Wynne Edwards

Senior Business Analyst
RPC

Carmel Farrell

IT Trainer
Dillon Eustace

Chris Bull

Thought Leader
Intelligent Office

David Bennett

Director of IT
Birkett Long

David Walsh

Head of Consultancy and Projects
Arthur Cox

Gaby Fischer

Chief Administrative Officer
Allen Matkins Leck Gamble Mallory & Natsis

James Holland

Senior Resource Manager
DLA Piper

Kris Barker

Senior Pricing & Commercial Manager
Womble Bond Dickinson

Martin Dentith

Systems Analyst – Information Technology
Simmons & Simmons

Nicola Paffard

Head of Legal Support Services
Cripps

Sam Larkins

Head of Resource Management
Norton Rose Fulbright

Stuart Chapman

Head of IT Applications
Osborne Clarke

Stuart Dodds

Principal
Positive Pricing

Sukhraj Gill

Director of Service Delivery
JDP Procurement Services

Tybee van Tienen

Resource & Project Manager
HFW

Yolanda Zollinger

Global Department COO
Bryan Cave Leighton Paisner

BigHand Speakers

Alex Trodd

Senior Lead Consultant
BigHand

Alex Tring

Global Head of Consulting – Resource Management
BigHand

Ben Jennings

Commercial Product Director
BigHand

David Jones

Business Development Director
BigHand

Eric Wangler

Managing Director, People Productivity and North America President
BigHand

Jack Heron

Product Manager, Matter Pricing
BigHand

Lisa Maguire

Product Marketing Manager
BigHand

Mandy Taylor

Lead Training Consultant
BigHand

Maria Clancy

Solutions Manager
BigHand

Matt Davis

Global Director – Commercial Solutions
BigHand

Matt Dobson

Sales Director, Business Development
BigHand

Tom Baron

Global Director, Customer Success
BigHand

Tony Bleasdale

Managing Director, Document, Business Productivity and APAC
BigHand

Venue

etc.venues
133 Houndsditch
London
EC3A 7BX

Register

Online registration for this year’s BigHand User Conference has now closed, please register on-site at the event.

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